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Warning: Failed to remove file,folder trying again If any of the entries indicate failure, contact us." So, that's what I'm doing. Step 11 on the page is "Review the log file entries. I looked at the log (steps 10-11 on the above page), and it still indicated failure. I followed the directions on this page to use the Adobe Creative Cloud Cleaner Tool: Use the Creative Cloud Cleaner Tool to solve installation problems I attempted to reinstall, and got the same error "File already exists at the install path" I tried to delete the folder directly, but it said I didn't have administrator permission (despite the fact that I was running as administrator). It failed and gave me the error "File already exists at the install path" So I tried to update Illustrator to the latest version. Library/Application Support/Adobe/OOBE/Configs/Īnd reinstall the CC Desktop app to fix the issue.- I was having trouble with Typekit not linking fonts, and my usual solutions weren't working. Uninstall the Creative Cloud Desktop app, delete the ServiceConfig.xml file here: The same file seems to be the root of the same issues on Mac OS. Run the Adobe Creative Cloud Cleaner Toolĭownload and install the Adobe Creative Cloud Desktop app from Mac OS

If that doesn't work, a full uninstall/reinstall has been demonstrated to work:ĭelete the same ServiceConfig.xml file above (this may ask for elevation on Windows) If that's the case, follow the steps here under "Enable Apps panel retrospectively using the ServiceConfig.xml file" and restart the CC Desktop app. After an uninstall of the serialized version of CC and a reinstall as a named-user, the Apps tab may continue to be missing. Some serialized versions of the Adobe Creative Cloud installers suppress the Apps tab from being visible in the CC Desktop app.